Wisepill Technologies

Battery Safety

Please take note of the following important battery safety advice:

Wisepill Battery Safety Bulletin

(https://www.wisepill.com/s/Wisepill-Technologies-Battery-Safety.pdf)

Frequently asked questions

W1) How long does the pill dispenser battery last on a single charge?

Wisepill RT2000 1100 mAh battery

• Battery Life, Normal Mode - 3 to 6 months

evriMED1000 1800 mAh battery:

• Battery Life, Regular Mode for Single Daily dose. : 6-8 months

• Battery Life, Enhanced Mode for multiple Daily doses : 3-5 months

evriMED500 (2 X AA battery) :

• Battery Life, Normal Mode : Alkaline batteries : 12+ months

W2.)How long does it take to charge a LIPO Battery?

The following approximate charging times can be expected:

Charging  the battery inside the Pillbox using a USB charger

• Standard battery(1100 mAh) on the Wisepill Dispenser using a personal charger: - 4 hours

• Extended battery (2100 mAh) on the evriMED1000c using a personal charger - 7 hours 30 minutes

Charging  the battery outside of the Pillbox using the Quad multi-charger

• Standard battery (1100 mAh) using the Multi-Charger - 4 hours

• Extended battery (2100 mAh) using the Multi-Charger -9 hours

W3.) How do I care for my pillbox rechargeable battery?

Wisepill Lipo Batteries

• Wisepill provides high-quality LIPO batteries

• The LIPO battery has a warranty of 12 months. 

Battery Capacity

• A LIPO battery has a life of two to three years depending on usage.

• The maximum number of charge cycles is approximately 300.

• The Battery will see a reduction in capacity of about 10% per year during normal usage.

Storage

• Always disconnect batteries when not in use.

• Always store batteries in a cool place.

• The battery will show only a slight voltage drop when stored at room temperature and at a voltage of around 50% of full charge (3.6 to 3.7v) 

• Storing a LiPo battery fully charged can affect its capacity loss over time. A LiPo battery charged to 4.2 volts per cell and then left on the shelf at room temperature will lose roughly 20% of its capacity in two years.

End of Life

• We do not recommend keeping a LiPo battery in operation for more than four years, even if it was stored correctly and not used very often, as the electrolytic solution of the battery goes into decomposing mode after too long a period of inactivity.

• Measure the battery voltage with a voltmeter. If the battery voltage has dropped below 3v or shows no voltage at all, the battery is unusable and should be discarded.

Please read the full Wisepill Battery Safety Brief in the Battery Safety section above.

W4.) Why does the device not report to the Cloud Server?

If no heartbeats or medication events are showing on the Server, check the following:

• Has the SIM card has been properly inserted?

• Has the battery been plugged properly in and charged?

• Has the SIM card been properly activated? - For Aeris SIM cards, contact support@wisepill.com

• Do you have cell phone coverage in your area?

• Is the device configuration correct? The following tools can be used to check:

  • The Wisepill configurator for Wisepill devices

  • the evriMED PC application (Manual configuration Mode) or Cloud Server (Automatic Configuration mode) For Automatic configuration mode contact support@wisepill.com

W5.) What materials are used for the Wisepill Housing and what standards are applicable?

• The Wisepill housing is made from polycarbonate-ABS and the pill cartridges are polypropylene (suitable for food and pharmaceutical packaging

• The product meets the following environmental requirements and has been certified to comply with Product Safety standard IEC 60950-1:2005: 

1. Ingress protection for electronics – IP44 (protection against foreign solid objects with a diameter of 1mm or more and “Water splashed against the enclosure from any direction shall have no harmful effects”) excluding USB cover.

2. Ingress protection for contents of pill boxes when in unit – IP43 (protection against foreign solid objects with a diameter of 1mm or more and “Water sprayed at an angle up to 60° on either side of the vertical shall have no harmful effects”

W6.) What types of everiMED housings are available and what are their sizes?

The following Standard sizes are readily available.
Useful INNER pill area (W x L x H):

Plastic DSTB Box (130 mm x 120 mm X 60mm)
Cardboard DSTB/DRTB (200mm x 160mm x 60mm)*
Correx DSTB (210mm x 120mm x 60mm)
Correx DRTB REV3 (240 x 180 x 85 mm)
Correx DRTB REV4 (260mm x 180mm x 85mm)
Correx Jumbo (275 mm x 200 mm x 120mm)

Correx® is a corrugated plastic twin-walled extruded sheet. It is a light and rigid fluted structure. Twin-wall polypropylene sheets are fully recyclable and easy to die-cut.
* Cardboard not recommended for humid climates

W7.) What types of Wisepill RT2000 pillbox cartridges are available and what are their sizes?

Week Day Pill Cartridge (7 compartments)
Outer Dimensions: 116 mm length x 52 mm with x 15 mm depth
Each Cavity Dimensions : 12 mm length x 45 mm width x 12 mm depth

AM/PM Pill Cartridge (2 compartments)
Outer Dimensions: 116 mm length x 52 mm with x 15 mm depth
Each Cavity Dimensions : 52 mm length x 45 mm width x 12 mm depth

W8.) How do I connect the evriMED1000 or a Wisepill RT3000 to an Android phone?

If you have an Android phone you can download the evriMED app from the Play Store. An “on-the-go” cable is needed to connect the pillbox to the phone.

W9.) What is the Wisepill Privacy Poilicy?

Please see the Wisepill Privacy Policy here.