Support, videos and frequently asked questions

Wisepill RT2000 - 1100 mAh battery

• Normal mode: approximately 3 to 6 months.

evriMED1000 - 1800 mAh battery

• Regular mode for a single daily dose: approximately 6 to 8 months.
• Enhanced mode for multiple daily doses: approximately 3 to 5 months.

evriMED500 - two AA batteries

• Normal mode with alkaline batteries: more than 12 months.

Charging inside the pillbox with a USB charger

• Standard 1100 mAh Wisepill battery: approximately 4 hours.
• Extended 2100 mAh evriMED1000C battery: approximately 7 hours 30 minutes.

Charging outside the pillbox with the Quad Multi-Charger

• Standard 1100 mAh battery: approximately 4 hours.
• Extended 2100 mAh battery: approximately 9 hours.

Battery quality and capacity

• Wisepill LiPo batteries have a 12-month warranty.
• Typical life is two to three years depending on use.
• Maximum useful life is approximately 300 charge cycles.
• Capacity normally reduces by about 10% per year.

Storage

• Always disconnect batteries when not in use and store them in a cool place.
• For storage, maintain approximately 50% charge (around 3.6 to 3.7 V).
• Long-term storage at full charge increases capacity loss.

End of life

• Do not keep a LiPo battery in operation for more than four years.
• If voltage falls below 3 V or no voltage is measured, the battery is unusable and should be discarded safely.

See the Battery Safety Bulletin above for the complete safety guidance.

If no heartbeats or medication events appear, check:

• The SIM card is inserted correctly.
• The battery is connected correctly and charged.
• The SIM is activated. For Aeris SIM cards, contact support@wisepill.com.
• Cellular coverage is available.
• The device configuration is correct.
• For Wisepill devices, check with the Wisepill configurator.
• For evriMED, use the PC application in manual configuration mode or the cloud server in automatic configuration mode. Contact support to enable automatic configuration.

• Housings are manufactured from polycarbonate-ABS.
• Pill cartridges use polypropylene suitable for food and pharmaceutical packaging.
• Products were designed to comply with IEC 60950-1:2005 product safety requirements.
• Electronics ingress protection: IP44, excluding the USB cover.
• Pillbox contents ingress protection when installed: IP43.

Consult the relevant current product handbook for the exact specification of each model.

Useful inner pill area (width × length × height):

• Plastic DSTB box: 130 × 120 × 60 mm.
• Cardboard DSTB/DRTB: 200 × 160 × 60 mm. Cardboard is not recommended for humid climates.
• Correx DSTB: 210 × 120 × 60 mm.
• Correx DRTB Rev 3: 240 × 180 × 85 mm.
• Correx DRTB Rev 4: 260 × 180 × 85 mm.
• Correx Jumbo: 275 × 200 × 120 mm.

Correx is a lightweight, rigid, twin-wall corrugated polypropylene sheet that is recyclable and easy to die-cut.

Install the evriMED application from Google Play. An on-the-go (OTG) cable is required to connect the pillbox to a compatible Android phone.

Open the Wisepill Android application →

Open the Wisepill Technologies Privacy Policy PDF →

The mobile app provides a convenient adherence-calendar view for caregivers and patients.

Quick View: no username or password is required. It displays no confidential information and uses only the pillbox IMEI/serial number. Quick View supports devices listed through the Wisepill API and the Sense Wisepill system.

Full web application: authentication is required and is available for devices registered on the Sense Wisepill system. The same application can also be accessed through a web browser.